FAQs

To help give you a better idea of what you can expect at RV Hero Service & Repair, we have put together a quick list of frequently asked questions to help answer any questions you may have. If you have any additional questions, feel free to contact us by filling out our online contact form.

What areas do you cover with your mobile services?

Our mobile services cover a 50-mile radius around Waco, Texas, including Elm Mott and surrounding areas. If you're unsure if you're within our service area, feel free to contact us, and we'll be happy to confirm.
How much do mobile service calls cost?

For mobile service within 20 miles of Waco, the cost is $75. If you are located more than 20 miles outside Waco, the cost is $125. We strive to provide competitive pricing while delivering high-quality service directly to your location.
Do you offer emergency mobile services?

Yes, we provide emergency mobile services for urgent repair needs. If you're experiencing a breakdown or critical issue, contact us immediately, and we’ll do our best to get to your location as quickly as possible.
Do you accept insurance claims for repairs?

Yes, we work with all insurance claims, including for service repairs. We’ll help guide you through the claims process and ensure the necessary paperwork is completed.
What payment methods do you accept?

We accept a variety of payment methods, including cash, credit cards, and most major insurance plans. We aim to make the payment process as simple and convenient as possible for our customers.
Do you offer towing/pickup?

We understand that breakdowns and unexpected vehicle issues can happen at the most inconvenient times. To provide comprehensive support for our customers, we offer reliable towing services/pickup to get your RV safely to our facility.
Do you offer overnight drop-offs?

At this time we do not offer overnight drop-offs.